Commercial Operations Specialist

10/19/21

King of Prussia, PA 19355

1425

FullTimeRegular

#1425: Commercial Operations Specialist

Overview:

This position is responsible for performing daily business functions required to provide products and services to our customers and will be a primary contact for our sales team of Account Managers and Independent Sales Representatives. This role will also involve completing the processes required to establish and maintain key customer data sets in our ERP system.

Responsibilities:

  • Central contact to triage Sales Account Manager requests.
  • Oversight of in-bound order management.
  • Responsible for ensuring standard coverage of customer service points of contact (phone, email etc.).
  • New customer set up (billing, shipping, tax status).
  • Sales order entry, invoicing and returns functions.
  • Tracks open usages to ensure collection of purchase orders.
  • Ensures end of month and quarter orders are processed up until 7pm Eastern.
  • Handles inventory requests for Account Managers and Independent Sales Entities

Experience, Skills and Other Expectations:

  • Strong service focus towards external customers as well as sales force customers.
  • Ability to provide highly accurate, rapid support for hard-charging demanding sales representatives.
  • Strong interpersonal and communication skills (written and oral).
  • Highly detail oriented.
  • Collaborative and flexible team player that places the interests of the organization first. Willing to handle a variety of tasks both big and small.
  • Able to drive and execute tasks in a fast-paced, entrepreneurial and dynamic environment.
  • Experienced with ERP and other business enterprise management systems.
  • Experience with inventory and lot traceability a plus.
  • Track record of providing service stability in a changing environment.
  • Demonstrated ability to think creatively and solve operational challenges.
  • Comfortable making independent decisions to best handle meeting customer expectations.

Education:

  • Bachelor or Associates Degree
  • Minimum of 4 years of relevant experience.
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