Boston, MA 02108
#1431 Equipment Engineer
You will test research and clinical laboratory equipment (centrifuges, incubators, freezers, etc.) and associated systems for functionality, capability and operability in conformance with original equipment manufacturer specifications. You will also perform minor repairs as necessary with minimal supervision.
You must demonstrate a working knowledge of, and ability to use the required test equipment, and have the electronic and mechanical knowledge and skills, including the ability to interpret and effectively utilize service manuals, schematics, and other applicable service information, required to perform and document testing and repair of the specialty equipment and systems, as assigned, in accordance with established company procedures.
You will serve as team member to ensure all equipment entering inventory is in good and saleable condition, identify replacement parts needed for system functionality, and act as primary liaison with customers for repairs and technical support.
You must demonstrate good organizational skills as well as good communication, interpersonal and customer relations skills as applied to interactions with company personnel and Client staff in accordance with established operational and personnel policies and procedures.
- You will work with our Logistics Manager and peer Technician daily to prioritize workflow.
- You will independently perform all technical evaluations and functions to ensure equipment works properly and according to manufacturer specifications in accordance with established safety procedures.
- You will review technical manuals and engage in phone conversations with equipment manufacturers and technical contractors as needed to execute repairs. Document (in Microsoft Word and save on internal drive) successful repair procedures and troubleshooting techniques to augment the company’s internal knowledge of various equipment models.
- You will ensure equipment is cleaned, tested, photographed and accurately reflected in inventory system in an expeditious manner. Coordinate with Logistics Manager to ensure proper communication regarding which equipment becomes saleable inventory and should be posted for sale.
- You will coordinate service contractors to repair equipment as-needed – learn from them, establish strong relationships, etc. Assists peer technicians in the completion of project work. Maintains a clean, safe work area in compliance with Corporate / OSHA Standards.
- You will maintain parts stock and on demand orders for Repairs
- You will serve as primary liaison with customers for post-sale inquiries and repairs; respond timely to emails and engage in phone conversations to address concerns and perform remote diagnostics.
- You will, from time to time, perform on-site service at a customer location to resolve repairs
- You will help manage internal workflow in communication with Logistics Manager to prioritize revenue-generating activities
- You will set up and demonstrate equipment functionality to any customers who visit in-person
- You will, as needed, assist warehouse associate with safe movement of equipment to and from designated shelving
- You will, as needed, assist warehouse associate with packaging/crating of incoming and outgoing shipments
- You will maintain service records and ensure inventory is accurate
- You will process travel and other expenses accurately while following company policy
- You will learn and follow company policies and accounting procedures.
- High School Diploma, A.S. and/or B.S. Degree in Chemistry/Sciences or Biomedical or Electronics Technology or equivalent preferred.
- Minimum of 3 years’ experience in the service and maintenance of research, laboratory, or medical equipment.
- Effective communication skills and ability to establish good customer rapport are essential
- Ability to work independently within the customer location
- You will coordinate problem resolution and respond promptly and constructively to both external customers and internal colleagues.
- You demonstrate the ability to research and creatively think through complicated problems with strong attention to detail.
- You will exercise good system troubleshooting skills and judgement.
- You are a self-starter with the ability to work independently and open to continuously improving through feedback.
- You maintain all company owned and leased tools and equipment in good working condition and have them serviced and calibrated as required.