Healthcare Technology Manager (Mass.)

Job Description

The Healthcare Technology Manager functions as the facility’s Biomedical or Clinical Engineering Manager within a Healthcare Organization. The Healthcare Technology Manager is the primary administrative contact for hospital leadership in regard to the facility Medical Equipment Maintenance Program. This person directs the activities of the department including selection, procurement, and delivery of biomedical equipment and service. The Healthcare Technology Manager is a key member of many inter-hospital committees such as life safety, environment of care, capital acquisition, budgeting.

Essential Duties & Responsibilities

• Responsible for day-to-day operation of the Biomedical Engineering department and resident staff technicians and specialists
• Creates and assigns monthly scheduled maintenance workload, tracks work throughout the month, and provides accurate monthly reporting to facility leadership
• Monitors service repair activities completed by resident staff technicians, field service technicians, and vendor/manufacturer technicians while onsite
• Mandates complete and accurate medical equipment inventory of all biomedical devices. Ensures that all service documentation is completed in a concise, standardized fashion
• Ensures that all company and facility performance indicators are met
• Ensures that all purchase orders and requests for parts are completed without undue delay
• Prioritizes balance of service repair and scheduled maintenance workload
• Works with Clinical Engineering staff to perform annual program quality audits; follows up on findings to ensure survey readiness
• Meets with hospital department leadership frequently to discuss needs and opportunities of each department
• Develops relationship with Hospital senior leadership and C-Suite personnel
• Communicates with key hospital leadership through participation on various committees
• Assists in planning, evaluation, acquisition, service and disposal of biomedical equipment
• Assists in education of proper usage and in-servicing of biomedical equipment to end users
• Participates in projects regarding biomedical equipment and network integration of medical devices
• Evaluates and reviews service contract information to make sure that the needs and goals of the healthcare organization are met
• Monitors and tracks medical device recalls and safety alerts; follows up to make sure that appropriate action is taken
• Addresses customer and employee issues in a timely manner, escalates to the Regional Director of Operations as necessary
• Provides resources to participate in the investigation of medical device related incidents
• Maintains all facility assigned test equipment to the original manufacturers requirements; responsible for annual calibration of assigned equipment including acquiring and filing the appropriate documentation
• Reviews policies and procedures annually; provides feedback and updates to the plans as needed
• Completes on-boarding and company orientation for new employees
• Drives training and education of biomedical internship technicians and apprentices

Education/Training

• H.S. Diploma or Associates Degree required. Bachelor’s Degree, or other higher level of education pertaining to this job description preferred
• CBET, CHTM, or similar preferred
• Has extensive understanding of life-support and diagnostic support devices and their usage within the healthcare setting
• Basic knowledge of regulatory accrediting agencies and survey processes
• Understanding of a basic Medical Equipment Management Program and the required policies and procedures within
• Familiarity with Hospital HIPAA policies and procedures

Required Work Hours

Forty hours per week during daytime and evening hours. Scheduled work hours may change. This position may be included in the on-call rotation for the facility.