Field Service Engineer - Southeast

Job Description

Our client, a well-established equipment service provider to companies within the life science industry, is seeking full-time professional field service engineer experienced with Molecular Devices equipment such as Spectra Max and I-series plate readers as well as Q-PIX and/or Clone PIX in order to support growing demand for their laboratory instrument maintenance and repair services.

Responsibilities:

• Perform regular maintenance and repair instruments for customers, which include pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities.
• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Promote the customer’s long-term interests by extending the life of their instruments.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation.
• Accurately record service reports, time entries and the use of repair parts.
• Follow Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOP’s
• Represent and promote the Company in a positive, professional manner.
• Assist the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, diagnosis potential instrument issues, and identify additional opportunities to serve our customers.
• Attend service training as required. Participate in and provide training and development for colleagues in your area of expertise.
• Participate in research and development to expand our service capabilities and parts network.
• Assist in refining and improving our documentation and training curriculum.

Key Qualifications:

• 2-3 years of experience servicing R&D laboratory equipment, in particular, experience with Molecular Devices (Spectra Max and I-series plate readers) and Q-PIX and/or Clone PIX
• Proven customer service and organizational skills
• Must be willing and able to travel to customer locations to perform field service, including overnight travel

Education:

• Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
• High School Diploma/GED and 4 or more years of experience servicing electronic/mechanical equipment, OR
• Equivalent military education, OR
• Participant in the formal GEHC Biomed/FE Services Internship or Military Externship program