Manager, Operations, Laboratory Services


San Antonio, TX


Manager, Operations, Laboratory Services


  • Organize and manage all test orders, sample receipt/testing and post-analytical processes for the production laboratory operations
  • Monitor time and attendance of staff assigned to the Production Laboratory.
  • Manage workflow of staff, the a3600 track, the all testing instrumentation and laboratory information systems to ensure that customer turn-around times are consistently met.
  • Ensure adequate supply of reagents are on hand to support testing.
  • Assure that all Standard Operating Procedures (SOPs) are current and accurate.
  • Coordinate new staff training and with the PL Administrative Manager and Training Supervisor ensure the competence of staff involved in sample accessioning and test processes.
  • Ensure that all laboratory services are performed accurately, and results released within contracted time frames.
  • Maintain overall efficiency of laboratory operations. With QA and the PL Compliance and Administration Manager, ensure compliance for all inspections to include federal, state, international and local regulations, such as AABB, AATB, ISO, FDA, GHA, and EU, etc.
  • Assist in the development of new and lean testing processes to enhance testing services. Assist with the scheduling of staff and monitoring of time and attendance.
  • Provide prompt and accurate documentation of all unusual occurrences and recommend solutions to potential problem areas.
  • Manage post analytical sample storage to include the PL serum/plasma salvage program. Demonstrate utilization of performance excellence principles by:
    • Using data and facts to plan and make decision.
    • Ensuring that organizational goals/strategic objectives are converted to appropriate actions to align work.
    • Measuring and monitoring progress toward achieving the PL goals and QualTex strategic objectives.


Requires a bachelor’s degree from an accredited college or university with major course work relative to the field of assignment. The required major is Operations Management, Science, Medical Laboratory Science, or related discipline.


Requires six or more years of laboratory experience. Requires management experience in laboratory operations


  • Must maintain knowledge of on-line tools and information systems
  • Must have an extensive knowledge of Good Manufacturing Practices, Production donor testing and Lean Processes.
  • Must have a working knowledge of clinical laboratory techniques and be competent in all technical aspects required for production testing and quality control.
  • Must recognize and facilitate resolution of unusual customers service issues encountered.
  • Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
  • Must maintain familiarity of regulatory/quality compliance, to include FDA, EU, ISO, GHM, cGMP, OSHA, etc.
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