De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
Written By: Allison Delaney
Have you ever encountered a screaming toddler, a teenager who doesn’t want to talk or a boss that loves to yell? Have you had your partner come home from work more angry than when they left? Do you know how to get a teen to talk (in more than 1 word answers) at the dinner table? Then I would recommend reading De-Escalate by Douglas Noll.
When a person (or child) is angry, it is in our natureto take their anger personally and try to fix the problem right away. When you take the emotions personally, you can miss what they are actually feeling or trying to say. Using the tips and tricks from De-Escalate will allow you to have a better understanding of the speaker and allow them to talk through what they are feeling.
De-Escalate: How to Calm an Angry Person in 90 Seconds or Less goes through the process of how to calm an angry person by minimizing arguments, transforming important relations, encourages more empathy and provides a mechanism to talk about hard issues.
But why is this important, especially in a professional setting.
When in a professional setting or even in a personal setting, people have emotions. Learning to deal with different emotions and different personalities will help develop a better understanding or build a deeper relationship. It also helps to evaluate your emotional responses/ reactions to situations. By evaluating yourself, you will be able to better communicate with coworkers, that angry boss and your screaming toddler.
If you have the chance to read De-Escalate, we would love to hear your thoughts! Comment below how this book has helped you!